More details:

Title: Managing Expectations
Role: Team leader
Timeline: 3 Months Contract
Tools: Asana, Slack, Excel, Financial & Strategic docs

Goal: Manage clients accounts and train teams, also to monitor team members
Success metrics: Gross Margins, LTV, CAC, Customer Satisfaction & Customer Retention
Constraints: Niched market, few market info & data, cash flow, & team experience level

Problem: Overplanning, few executions

My responsibilities:

• Managing Operations

• Growth Hacking

Challenges & how I overcame them:

• Challenge 1: Infrastructure, Tech & Flows
  Action: Engineered full business system, SOPs, Communication & Decision-making systems
  Outcome: A ready infrastructure that supports 100% more growth and expansion

• Challenge 2: Unclear outcomes & results
  Action: Utilized scorecards and data analysis, set expectations and timeline
  Outcome: Problem solved

• Challenge 3: Demand-Capacity "Chicken & Egg"
  Action: Cut off bleeding, Focused on 2 main services we can deliver perfectly "SEO, AEO" also watched and monitored finance closely
  Outcome: I signed an NDA, so I can not tell numbers